Starzbet Privacy Policy

This Privacy Policy applies to all users of the Starzbet platform, including the website and mobile application. It describes how Starzbet collects, uses, discloses, and otherwise processes personal information in connection with the services provided on the platform.

By creating an account on Starzbet or using the platform in any way, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you do not agree with any part of this policy, please do not use the platform.

Starzbet is committed to operating transparently and giving players control over their personal data. This policy is written in plain language to make it easy to understand.

Starzbet collects personal information in several ways to provide and improve its services, ensure account security, and comply with regulatory requirements.

Information You Provide Directly

• Registration details: full name, email, phone number, date of birth, postal address
• Identity verification documents: government ID, passport, or other proof of identity
• Proof of address: utility bill, rental agreement, or similar documents
• Banking information: account details for deposits and withdrawals
• Communications: emails, chat messages, and customer support interactions

Information Collected Automatically

• Login history: dates, times, and IP addresses associated with account access
• Device information: device type, operating system, browser, and app version
• Browsing data: pages viewed, games played, bets placed, and session duration
• Location data: approximate location inferred from IP address (not precise geolocation without permission)
• Cookies and tracking technologies: used to improve user experience and prevent fraud

Starzbet uses the personal information you provide and that we collect automatically for specific, lawful purposes related to operating the platform and serving you.

• Account Management: Creating and maintaining your account, processing deposits and withdrawals, and managing your balance
• Identity and Age Verification: Confirming that you are 21 or older and verifying your identity as required by regulation (KYC — Know Your Customer)
• Fraud Prevention: Detecting irregular account behaviour, suspicious transactions, or attempts to exploit the platform
• Customer Support: Responding to your enquiries, resolving disputes, and providing technical assistance
• Responsible Gaming: Monitoring account activity for signs of problem gambling and enforcing self-exclusion requests
• Regulatory Compliance: Meeting legal and regulatory requirements applicable to online gaming in the Philippines
• Service Improvements: Analysing platform usage patterns to improve the user experience and game offerings
• Marketing Communications: Sending promotional updates and bonuses (only with your consent; you can opt out anytime)

Starzbet implements comprehensive security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Security is a priority at every level of the platform.

Security Measures in Place

• SSL (Secure Sockets Layer) encryption for all data transmission between your device and our servers
• OTP (One-Time Password) authentication for account login
• Password hashing and salting to ensure passwords are never stored in readable form
• Role-based access controls restricting employee access to personal data
• Regular security audits and penetration testing to identify and address vulnerabilities
• Secure data storage in protected data centres with redundancy and backup systems

While we take extensive precautions, no security system is completely impenetrable. If you suspect unauthorised access to your account, contact support immediately.

Starzbet does not sell personal information to third parties. However, we may share data with certain trusted partners and service providers necessary to operate the platform.

Who May Have Access to Your Data

• Payment Processors: To process deposits and withdrawals securely, we share only the minimum data necessary with trusted financial partners
• Verification Providers: Third-party services may verify your identity and proof of address during KYC
• Legal and Regulatory Authorities: We comply with lawful requests from government agencies, courts, or regulators as required by law
• Responsible Gaming Agencies: Information may be shared with self-exclusion databases or problem gambling resources if you request it
• Service Providers: Hosting companies, analytics providers, and customer support platforms may process data on our behalf under strict confidentiality agreements

All third parties handling your data are contractually obligated to maintain confidentiality and use data only for the purposes specified by Starzbet.

Starzbet retains personal data only for as long as it is necessary to provide services, fulfil legal obligations, and resolve disputes. The retention period varies depending on the type of information and the purpose for which it is used.

• Account and Transaction Data: Retained for the duration of your account and typically for 7 years after account closure for regulatory and audit purposes
• Identity Verification Documents: Stored securely for verification purposes and regulatory compliance, then securely deleted after the retention period expires
• Marketing Communications: If you opt in to promotional emails, your contact information is retained until you unsubscribe
• Support Communications: Conversation history with customer support is retained for 2 years to assist with future enquiries and dispute resolution

After the retention period, data is securely destroyed or anonymised so it cannot be traced back to you. If you request account deletion or data removal, we will honour that request subject to legal and regulatory obligations.

You have several rights regarding your personal data on Starzbet. We are committed to respecting these rights and making it easy for you to exercise them.

Your Rights Include

• Right to Access: You may request a copy of all personal data Starzbet holds about you
• Right to Correction: If your information is inaccurate or incomplete, you can request that it be corrected
• Right to Deletion: You can request deletion of your data, subject to legal retention requirements
• Right to Withdraw Consent: If you consented to data processing (e.g., marketing emails), you can withdraw that consent at any time
• Right to Opt Out of Marketing: You can unsubscribe from promotional communications by following the unsubscribe link in any email or updating preferences in your account
• Right to Data Portability: You can request that your data be provided in a structured, portable format

To exercise any of these rights, contact Starzbet support at [email protected]. We aim to respond to all requests within 30 days.

Starzbet uses cookies and similar tracking technologies to enhance your user experience, analyse platform usage, and maintain security. Cookies are small files stored on your device that remember your preferences and login information.

Types of Cookies We Use

• Essential Cookies: Required for account login, security, and core platform functionality
• Preference Cookies: Remember your language, time zone, and other personal preferences
• Analytics Cookies: Track how you use the platform to identify popular games and improve user experience
• Advertising Cookies: Used to show you relevant promotions (only with consent)

You can control cookies through your browser settings. Disabling non-essential cookies will not affect core platform functionality, but may limit your experience. You can manage cookie preferences in your account settings.

Starzbet is a platform strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under 21. If we become aware that a person under 21 has provided personal information, we will take immediate steps to delete such information and terminate the account.

Parents or guardians who believe a minor has registered an account or provided information to Starzbet should contact support immediately at [email protected].

Starzbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any material changes will be communicated to you via email or an in-platform notification. Your continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

We recommend reviewing this policy periodically to stay informed about how we protect your information. The date at the top of this page indicates when it was last updated.

If you have questions about this Privacy Policy, concerns about how your data is handled, or if you wish to exercise your data rights, please contact Starzbet at:

Email: [email protected]

We will respond to all privacy-related enquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the appropriate data protection authority or regulatory body in your jurisdiction.